Refund Policy
1. Overview
Valve’s Steam platform offers refunds within 14 days of purchase if the game has been played for less than two hours
2. Key Details
Refunds are allowed for any reason—hardware incompatibility, accidental purchase, or the game just didn't meet expectations
For titles under Early Access, playtime counts toward the two-hour limit, eliminating the possibility of refunding after prolonged early access play
3. Processing
Approved refunds are typically processed within one week, with funds returned via original payment method or Steam Wallet
Specific rules apply for DLCs, in-game items, subscription services, wallet funds, and bundles
VAC-ban exemptions: If banned by VAC (Valve Anti-Cheat), the game is no longer eligible for refund
4. Abuse Prevention
Refunds are meant to reduce buyer risk—not to provide “free game time.” Abuse may result in restriction of refund privileges
Multiple refund requests in short timeframes may trigger a temporary denial or additional review
5. Special Scenarios
Advanced Access (including pre-release playable access) now counts toward total playtime limits, preventing refund abuse
Regional consumer laws (e.g. EU rights of withdrawal) might grant additional protections.
6. How to Request a Refund
1. Log into your Steam account.
2. Go to the “Support” section.
3. Find the purchase (game, DLC, etc.).
4. Click “I would like to request a refund.”
5. Optionally provide a reason and submit.
6. You’ll receive confirmation and refund within about a week.
Summary
Under normal conditions: 14 days + under 2 hours playtime is refundable.
Early Access counts toward playtime.
Refunds allowed for any reason, but abuse may trigger bans.
Refund process is straightforward, with funds returning within a week.
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